Service management book pdf

Service management book pdf to be confused with IT service management. This article does not cite any sources.


Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain.

Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows.

Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain. But among the most innovative companies in service, those same activities often generate more than 50 percent of the profits. High service costs can be reduced, i.

Inventory levels of service parts can be reduced and therefore reduce total inventory costs. Reduce obsolescence costs of service parts through improved forecasting.

Reduce expediting costs – with optimized service parts inventory, there is no need to rush orders to customers. Minimize technician visits – if they have the right part in hand, they can fix the problem on the first visit. Two bin System with Service management.

This page was last edited on 24 September 2016, at 10:52. By using this site, you agree to the Terms of Use and Privacy Policy. It is thus concerned with the implementation of IT services that meet customers’ needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology. Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.

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